Line of fire
Louise Hobroh outlines the importance of using smart technology to provide a safer retail environment
Although all industries face the threat of aggression and the need to manage incidents, ones with employees in public-facing roles such as retail endure a high incidence of aggression or violent acts from angry customers. However, violence, abuse and anti-social behaviour are still on the increase. Evidence of this can be seen in the latest Retail Trust survey of more than 1,000 workers in the UK, which has revealed that nine out of ten (90 . . .