Frequently Asked Questions:
1. How will you acknowledge my magazine subscription order?
An email acknowledgement of your magazine subscription order will be sent to you almost immediately once you place your order. This will confirm the details of what you have bought, the address or addresses to which the issues will be sent, your subscriber number and details of when the subscription will start and end.
2. How often will I receive the magazine?
Subscribers will receive ten issues of the magazine for each year on which a subscription has been purchased: one each month excepting August and December. Delivery dates vary depending on your location, but each issue will be dispatched to your specified delivery address on or before the 15th of the month in which it is published. If you have any questions about the delivery of your issues, please contact our subscription manager by emailing subs@intersec.co.uk or call +44 (0)1932 566 921.
3. How do I change my address?
You can notify us of a change of address by emailing subs@intersec.co.uk or calling +44 (0)1932 566921.
4. How secure are my credit card details?
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.
5. What if my magazine issue doesn't arrive?
Simply contact our subscription manager by emailing subs@intersec.co.uk or call +44 (0)1932 566921. They will check we have your correct address details and arrange for a replacement copy to be sent to you.
6. What if a magazine arrives damaged?
Simply contact our subscription manager by emailing subs@intersec.co.uk or call +44 (0)1932 566921. They will arrange for a replacement copy to be sent to you.
7. What is the price in USD?
Prices will be converted by your Credit Card company at the current rate of exchange. This rate will fluctuate.
8. I have ordered a subscription by mistake. Can I cancel my subscription?
Subscriptions can be cancelled if you notify us in writing within 28 days of confirmation of payment. Your payment will be refunded, less a 10% administration fee. To cancel your subscription, please send an email to subs@intersec.co.uk labeled “Subscription Cancellation” including your subscriber number, name, email address and bank details. Alternatively, please call +44 (0)1932 566921. Refunds will be made by direct bank transfer.
9. I no longer require my subscription. Can I can cancel my subscription and/or receive a refund.
We only offer refunds on subscriptions if you notify us within 28 days of payment being received. We are happy to cancel delivery of the magazine after this period if required, but no full or partial refund will be offered.
Privacy and Security Statement
At Albany Media Ltd we are aware that privacy and security concerns are a major issue for customers when they are purchasing subscriptions online. Security and privacy are of the highest priority for us and we take every effort to ensure all information you transmit to us is secure and strictly confidential. We do not store any credit or debit details.
Privacy Policy: Our Commitment To Your Privacy
Albany Media Ltd is committed to protecting your privacy and security. From time to time we may invite you to supply personal information in order for us to provide you with services (such as access to subscriber-only services, email newsletters and competitions). In order to deliver such services, we will need to process and store your personal information and may need to transfer it to the relevant partner(s), to affiliates of Albany Media Ltd for processing both inside and outside the European Economic Area (EEA). By submitting your personal information, you consent to such processing and transfers in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information or as provided in this privacy policy
This Policy only applies to the use that we make of data provided to us via the Internet and email. Other uses may be made of data provided to Albany Media in correspondence, by telephone or by other means not detailed in this Policy.
Why We Need To Collect Information From You
We will notify you as to the types of information we are collecting about you as well as the uses we intend to make of that information. We may use the information we collect about you to notify you from time to time about important new features and changes to our online services or special offers, competitions or promotions we think you'll find of interest.
Who Else Will We Tell About You?
We may transfer your personal information to purchasers or subsidiaries (and potential purchasers or subsidiaries) intersec.co.uk or Albany Media acquires, or is acquired by or merged with, another company. This will enable you, for example, to continue your relationship with intersec despite a change of ownership.
We may also need to provide your data to our subscription and other fulfillment agents in order to provide goods or services to you.
Finally, Albany Media is not responsible for all of the web sites that are referred to, or linked to, in this Web site. When you visit these other web sites your personal information might be used by others in ways that do not conform to the terms of this Policy.
Security and possibility of international transfer.
Please note that countries outside the EEA may not have the same level of protection as countries within the EEA, but we always demand that those parties to whom We transfer data adhere to the same security procedures that We follow ourselves. By submitting your personal information, you consent to such processing and transfers in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information.
Queries
If you have any queries about Our Privacy Policy or any queries about the protection of personal information we hold about you, please do not hesitate to contact us:
Registered Office:
Albany Media Ltd
Albany Villas
74 Eastworth Road
Chertsey
KT16 8DR
Company Registration Number: 6834225 (England)
VAT Number: 947585861
If you do not agree with this Privacy Policy you should not submit your personal information on this website. Please refer to the sites Terms & Conditions Of Use
Security
We utilise the latest technology to provide completely secure credit card transactions - giving you the extra peace of mind when ordering online. Industry standard secure sockets layer encryption technology is used to ensure a safe connection. We use COMODO PositiveSLL CA to provide digital certificates. They are a highly respected global provider of digital certificates. This security means it is safer to purchase online compared to sending information by mail or over the telephone. You can verify the Secure Server Certificate by clicking the padlock symbol in your browser.
